Call queue members can only view overall KPIs for their queue and KPIs for their own calls.Call queue admin and member (can only view the real-time analytics and historical reports for the call queues they are a member of).Must be an admin to access the real-time analytics and historical reports for call queues and view KPIs for specific members.Zoom Phone license (any license that includes Zoom Phone Pro features).Prerequisites for viewing the call queue real-time analytics How to customize thresholds for outbound calls How to customize thresholds for inbound calls. ![]()
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